Customer Service

Delivery

*Free Worldwide Delivery over €135

SHIPPING
COUNTRY
SHIPPING
COST
DELIVERY
TIMES
CUSTOM
INFORMATION
UK €6 2-3 Working Days
Europe €13 3-4 Working Days
European country
not part of the EU
€13 3-4 Working Days Delivered Duties
Unpaid (DDU)
United States
of America
€19.50 2-3 Working Days Duty Free under
$800 to the USA
Russia €19.50 10-14 Working Days Photographic ID
requested after order
has been despatched.

Delivered Duties
Paid (DDP).
China
(excluding Hong Kong)
FREE + customs and duties
at checkout
10-14 Working Days
Hong Kong €19.50 4-5 Working Days Delivered Duties
Unpaid (DDU).
South Korea €19.50 4-5 Working Days Orders shipped to South
Korea fall under the
Free Trade Agreement
Brazil €19.50 5-6 Working Days Photographic ID
requested after order
has been despatched.

Delivered Duties
Unpaid (DDU).
Rest of the World €19.50 4-5 Working Days Delivered Duties
Unpaid (DDU)

You will receive an email confirmation once your order has been despatched to confirm that your order is on it’s way to you, included in this communication will be how you can track your parcel.

All deliveries require a signature. All UK customers have the option of having their parcel left in a safe place at your own risk - all you need to do is select the “leave in a safe place” option when our courier contacts you regarding the delivery of your parcel.

For all orders in the UK or sent to a European country, we use DPD. For Russia, Brazil and China we use WNDirect and for the US and the rest of the world we use DHL.

We do not currently offer guranteed next day delivery. If you need your bag in a hurry you can contact our customer care team or one of our stores and we will try our hardest to expedite the despatch of your parcel.

We do not deliver to BFPO’s or PO BOXES unless you live in an area such as the UEA where PO boxes are a standard form of delivery.

This means that your parcel has been sent back to us. There are many reasons a parcel might be reconsigned; this is most likely due to issues at customs or the courier being unable to deliver your parcel. If your parcel tracking information reads “Reconsigned to Sender” please contact our Customer Care team by clicking below who will be able to rearrange your delivery.

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We do offer delivery of trunks to the United States but delivery costs are generally higher than UK trunk deliveries. You can find out more by contacting our Customer Care team by clicking below.

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Yes. If the item you want is in stock, our store team can take the payment and arrange for it to be sent directly to your home.

FIND YOUR NEAREST STORE

If you have only received part of your order, please get in touch with our Customer Care team by clicking below.

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If you have received something you didn’t order, please get in touch with our Customer Care team by clicking below.

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