Careers

Bicester Village
Please send applications to vacancies@cambridgesatchel.com

  • Sales Assistants – part time & full time
  • Supervisor

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London Covent Garden
Please send applications to covent.garden@cambridgesatchel.com

  • Sales Assistants – part time & full time
  • Senior Sales Assistants
  • Supervisor

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Cambridge St Marys Passage
Please send applications to cambridge@cambridgesatchel.com

  • Supervisor

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Job Specification: Sales assistant
Hours: Flexible: part time & full time
As sales assistant you will be the face of the brand, displaying excellent customer service and providing our broad clientele with the perfect customer experience. As well supporting the London market management team in the smooth day to day running of the store, including working together to meet targets.

Main duties

  • Provide exceptional customer service as standard across all areas of the business
  • Ensure high levels of security are maintained at all times.
  • Maintain excellent housekeeping and visual standards in store.
  • Identify current and future customer requirements.
  • Support the Managers in the day to day running of the store.
  • Maintain the reputation of the Cambridge Satchel Brand.
  • Be enthusiastic, energetic and confident at all times.
  • Maximise sales, achieve sales targets and increase profit.
  • Constantly develop knowledge of product, new lines, promotions etc to assist customers to the best of your ability.
  • Carry out repairs, embossing and care of leather goods on a daily basis.
  • Support the London Management team, where required by supporting stores at multi sites.

Personal Requirements:

  • Show interest in fashion, accessories and leather goods.
  • Have a passion for the Cambridge Satchel brand.
  • Be proactive and show initiative at all times
  • Demonstrate a consistently positive and 'can-do' attitude.
  • Strong communicator
  • A team player
  • Responsible and reliable
  • Excellent Customer Service and sales skills
  • Have a polite manner and high standard of personal presentation

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Job Specification: Senior sales assistant
Salary: Competitive plus sales based bonus commission scheme
As senior sales-assistant you will be the face of the brand, displaying excellent customer service and providing our broad clientele with the perfect customer experience. While supporting the management team in the smooth day-to-day running of the store whilst working together to meet targets.
You will be able to inspire the team to deliver a high standard of customer service, leading by example and ensuring that every customer receives the best possible experience during his or her visit. Reporting to the London management team, you will be responsible for influencing the trading of the store and performance of the team.

Main duties

  • Maintain the reputation of the Cambridge Satchel Brand and provide exceptional customer service as standard.
  • Ensure high levels of security are maintained at all times.
  • Maintain excellent housekeeping and visual standards in store.
  • Identify current and future customer requirements.
  • Responsible for opening and closing the store
  • Cashing up and banking
  • Support the Managers in the day-to-day running of the store.
  • Be enthusiastic, energetic and confident at all times
  • Inspire teamwork and motivate staff to ensure good morale
  • Lead by example, ensuring all team members are performing to the best of their ability
  • Showing passion for the Cambridge Satchel brand.
  • Maximising sales, achieving sales targets and increase profit.
  • Be proactive and show initiative at all times.
  • Identify key lines and use VM guides to ensure maximised sales opportunities
  • Maintain high standards on the floor at all times
  • Update the wider team on daily performance, noting standout purchases, product feedback etc
  • Demonstrate a consistently positive and 'can-do' attitude.
  • Identify any training requirements and work with direct line managers to achieve results.
  • On occasions where it is required of you to open the store: Communicate targets and key information to the team, making sure that the management message is received by all staff through a morning brief.
  • Follow company banking and cash handling procedures and be responsible for the security thereof
  • Deal with customer enquiries and complaints in a timely and professional manner, at all times endeavoring to retain loyalty.
  •  

Personal Requirements:

  • Strong communicator
  • A team player
  • Responsible and reliable
  • Organised, motivated and confident
  • Excellent Customer Service and sales skills
  • Have a polite manner and high standard of personal presentation

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Job Specification: Supervisor
Reports to: Store Manager and Assistant Manager.
Salary: Competitive plus sales based bonus commission scheme

  • Support the Management team in driving sales and maximising opportunities in the store whilst working together to meet targets.
  • Inspire the team to deliver a high standard of customer service, ensuring that every customer receives the best possible experience during his or her visit.
  • Working within a team you will be accountable for supporting all members, training colleagues and keeping within company guidelines and procedures.

 

Key Responsibilities

  • Provide excellent service in store making sure that it is delivered from every member of staff
  • Understand store targets and strive to exceed them on each week and month
  • Communicate targets and key information to the team, making sure that the management message is received by all staff through daily briefs and updates
  • Manage the team to keep a high performance through individual and store sales
  • Support and challenge the team to keep building customer relations and deliver perfect service
  • Build relationships within the team and throughout the company
  • Inspire teamwork and motivate staff to ensure good morale
  • Lead by example, ensuring the team are brand ambassadors
  • Assist with store reports and provide analysis of sales and customers
  • Maintain confidentiality of financial reports, targets and product
  • Identify key lines and use VM guides to ensure maximised sales opportunities
  • Maintain high standards on the floor at all times
  • Keep the store at its most commercial appropriate to the guidelines
  • Deal with customer enquiries and complaints in a timely and professional manner, at all times endeavouring to retain loyalty.
  • Follow company banking and cash handling procedures and be responsible for the security thereof
  • Contribute to a safe working environment by adhering to and implementing legislative health and safety requirements
  • Maintain a professional attitude at all times
  • Complete any reasonable duties as requested by the Company to develop the business, including but not limited to administration and supporting other sites within the business.
  •  

Personal requirements

  • Be passionate about The Cambridge Satchel Company and product
  • Have exceptional standards of customer service
  • Be a Brand Ambassador in both behaviours and grooming
  • Strong leadership skills
  • Organised and motivated
  • Confident, enthusiastic and energetic
  • Ability to prioritise and meet deadlines

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Job Specification: Assistant Store Manager
Reports to: Store Manager and Senior CSC Management
Salary: Competitive plus sales based bonus commission scheme

Main duties

  • Manage the day-to-day operation of the store for influencing the trading of the store and performance of the team.
  • Maximise profits while minimising costs and ensure sales targets are exceeded
  • Motivate and develop the team to improve performance and be brand ambassadors
  • Identify and maximise commercial and brand building opportunities
  • Develop customer base and maximise local partnerships
  • Meet objectives for all internal processes including but not limited to reporting, auditing and banking

Key Responsibilities

  • Provide excellent service levels in store and ensure this is delivered from every member of staff, challenge the team to build customer relations
  • Understand store targets and strive to exceed them on each week and month. Communicate targets and key information to the team through daily briefs
  • Manage the team to keep a high performance through individual and store sales. Inspire teamwork and motivate staff to ensure good morale
  • Complete store reports and provide in depth analysis of sales and customers
  • Manage stock levels and make key decisions about stock control including stockroom walks to ensure store is in best possible position regarding stock
  • Plan, prep and execute sales and promotions
  • Identify key lines and use VM guides to ensure maximised sales opportunities
  • Maintain high standards on the floor at all times
  • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitor activity
  • Deal with customer enquiries and complaints in a timely and professional manner, at all times endeavouring to retain loyalty
  • Follow company banking and cash handling procedures and be responsible for the security thereof.
  • Manage controllable costs and petty cash
  • Contribute to a safe working environment by adhering to and implementing legislative health and safety requirements set out by WRM
  • Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues
  • Resolve any HR issues in a professional and timely manner
  • Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market

You will need to show evidence of the following skills:

  • Effective leadership and the ability to motivate others, generating fresh and innovative ideas
  • The ability to plan and prioritise workloads and delegate accordingly
  • The ability to multi-task, work under pressure and meet deadlines
  • Shrewd business sense and a well-developed commercial awareness
  • Have an authoritative presence and demonstrate assertiveness when required
  • Understanding of basic IT, tech and manual equipment

Personal requirements

  • Be passionate about The Cambridge Satchel Company and product
  • Strong leadership skills
  • Organisational skills
  • Be confident, enthusiastic and energetic

Additional responsibilities

  • Manage rotas, payroll and staff holiday ensuring the store is always suitably covered and team is using holiday throughout the year
  • Manage controllable costs and petty cash
  • Recruit and manage jobs on the CSC website, liaise with recruitment agencies where necessary
  • Inducting, training and developing new staff
  • Monitor standards in and around the property reporting any maintenance issues. Ensure back of house areas are clean and well-presented and post/parcels/deliveries are managed closely
  • Have a presence in retail and head office meetings and be knowledgeable on all things CSC as you will be a key contact point for Head Office departments
  • Build relationships with other store managers and share best practice regarding promotions etc
  • Awareness and management of external visitors and meetings

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Job Specification: Store Manager

Reports to: Senior CSC Management
Salary: Competitive plus sales based bonus commission scheme

  • Manage the day-to-day operation of the store for influencing the trading of the store and performance of the team
  • Maximise profits while minimising costs and ensure sales targets are exceeded
  • Motivate and develop the team to improve performance and be brand ambassadors
  • Identify and maximise commercial and brand building opportunities
  • Develop customer base and maximise local partnerships
  • Establish and develop relationships with key head office departments
  • Meet objectives for all internal processes including but not limited to reporting, auditing and banking
  • Key Responsibilities

    • Provide excellent service levels in store and ensure this is delivered from every member of staff, challenge the team to build customer relations
    • Set and understand store targets and strive to exceed them on each week and month
    • Manage the team to keep a high performance through individual and store sales. Inspire teamwork and motivate staff to ensure good morale
    • Communicate targets and key information to the team, making sure that the management message is received by all staff through daily briefs and updates
    • Recruit and manage jobs on the CSC website, liaise with recruitment agencies where necessary.
    • Inducting, training and developing new staff
    • Complete store reports and provide in depth analysis of sales and customers
    • Manage stock levels and make key decisions about stock control including stockroom walks to ensure store is in best possible position regarding stock
    • Plan, prep and execute sales and promotions
    • Identify key lines and use VM guides to ensure maximised sales opportunities
    • Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitor activity
    • Deal with customer enquiries and complaints in a timely and professional manner, at all times endeavouring to retain loyalty
    • Follow company banking and cash handling procedures and be responsible for the security thereof.
    • Manage controllable costs and petty cash
    • Contribute to a safe working environment by adhering to and implementing legislative health and safety requirements set out by WRM
    • Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues
    • Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
    • Complete any reasonable duties as requested by the Company to develop the business, including but not limited to administration and supporting other sites within the business.
    • Manage rotas, payroll and staff holiday ensuring the store is always suitably covered and team is using holiday throughout the year
    • Have a presence in retail and head office meetings
    • Be knowledgeable on all things CSC as you will be a key contact point for Head Office departments
    • Build relationships with other store managers and share best practice regarding promotions etc.
    • Awareness and management of external visitors and meetings

    You will need to show evidence of the following skills

    • Effective leadership and the ability to motivate others, generating fresh and innovative ideas
    • The ability to plan and prioritise workloads and delegate accordingly
    • The ability to multi-task, work under pressure and meet deadlines
    • Shrewd business sense and a well-developed commercial awareness
    • Have an authoritative presence and demonstrate assertiveness when required
    • Understanding of basic IT, tech and manual equipment

    Personal requirements

    • Be passionate about The Cambridge Satchel Company and product
    • Strong leadership skills
    • Organisational skills
    • Be confident, enthusiastic and energetic

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    For roles in Covent Garden London please email covent.garden@cambridgesatchel.com
    For roles in Cambridge please email cambridge@cambridgesatchel.com