It can take us up to three working days to personalise and pack your bag ready for despatch. To find out how long it will take to deliver your parcel once it has been despatched, please check out our delivery times and FAQs page.

We work our hardest to ensure your Cambridge Satchel is in your hands as soon as possible. This does mean that we are unable to make order amendments and address amendments. We are also unable to cancel your order once it has been placed, however you can return your parcel if it is unwanted. To find out how, please see our delivery and returns page.

Please note, we are unable to deliver to PO, MAIL, BFPO and APO Boxes.

For full delivery information, including tax and duties, returns information and  delivery to Russia, please click here.