Our shops are now open!
We are very happy to announce that our Cambridge, Oxford and London shops are now open. The Cambridge Satchel Company is keen to play its part in keeping everyone as safe as possible. We have therefore taken extra precautions surrounding Covid-19 to ensure all our customers feel safe when entering our shops.
We are still taking your online orders, including orders with embossing.
Your Questions Answered
Q. Can I place an order?
Yes! You can order online with global shipping.
Q. I’d like to place an order, could my delivery be delayed?
Our factory is now open and our dispatch warehouse is running as usual. The dispatch team are following stringent hygiene and social distancing rules in line with the latest government advice for their own safety.
There are currently no issues or delays with our delivery providers, however current events mean that we cannot guarantee that we’ll meet the same fast delivery service as normal.
Once your order has been shipped, you will receive an email with your tracking information which will provide updates on your order.
Q. How will my return be handled?
Returns and parcels will be quarantined for 72 hours per government guidelines, so please expect a slight delay in receiving your refunds or repairs..
Q. Can I still get my bag repaired?
Our products are made to last, however if you need a repair then all you have to do is reach out to our customer services team with your repair request. There will be a delay in dealing with your repair, as all parcels that come back to the warehouse team will be put into quarantine for 72 hours in order to keep our team as safe as possible.
Q. Can I still get in touch with your customer services team?
Yes, you can contact our friendly customer service team here.
They'd be happy to chat to you!
Q. What precautions are your teams taking to prevent the spread of COVID-19?
Our warehouse team is taking every precaution necessary to ensure their safety and safety of others. Any staff with symptoms of COVID-19, or staff who live in a household with someone with symptoms, have been asked not to come into work.
Our eCommerce team and Customer Services team are working from home.
Q. Are any of your shops open?
Our Cambridge, Oxford and London shops are now open. Please check our website for our reduced opening times.
And finally, a huge thank you for your understanding and continued support. We want to survive this as best we can, so if you are looking for a beautiful, stylish, handcrafted bag – for yourself or as a gift, then take a look. You will be thrilled with your purchase, which means so much to us during these challenging times.
- Julie Deane, Founder