You will receive an email confirmation once your order has been despatched to confirm that your order is on it’s way to you, included in this communication will be how you can track your parcel.

All deliveries require a signature. All UK customers have the option of having their parcel left in a safe place at your own risk - all you need to do is select the “leave in a safe place” option when our courier contacts you regarding the delivery of your parcel.

For all orders in the UK or sent to a European country, we use DPD and DHL.

For China, US and the rest of the world we use DHL.

Yes, Next Day Delivery is available for orders being shipped to UK addresses (excluding Channel Islands, Northern Ireland, Isle of Man, Scottish Highlands & Islands, Scilly Isles). Orders must be placed by 12pm Monday - Thursday (excluding bank holidays) and 'Next Day Delivery' must be selected at checkout.

If you’re returning your order and you’ve paid £12.95 for our Next Day Delivery service and the unwanted items have arrived on time, the delivery charge you paid won’t be refunded as this was part of the service which we provided.

If your order was below £175 and would have normally been our standard delivery of £6.95 but selected our Next Day service as a premium you will receive £6.95 return postage, the standard charge.

If part orders are returned, then no postage costs will be refunded.

Yes, Saturday Next Day Delivery is available for orders being shipped to UK addresses (excluding Channel Islands, Northern Ireland, Isle of Man, Scottish Highlands & Islands, Scilly Isles). Orders must be placed by 12pm on Fridays and 'UK Saturday Next Day Delivery' must be selected at checkout.

If you’re returning your order and you’ve paid £12.95 for our Saturday Next Day Delivery service and the unwanted items have arrived on time, the delivery charge you paid won’t be refunded as this was part of the service which we provided.

If your order was below £175 and would have normally been our standard delivery of £6.95, then we will refund you £6.95.

If part orders are returned, then no postage costs will be refunded.

We do not deliver to BFPO’s or PO BOXES unless you live in an area such as the UAE where PO boxes are a standard form of delivery.

We do offer delivery of trunks for overseas but delivery costs are generally higher than UK trunk deliveries. You can find out more by contacting our Customer Care team by clicking below.

Contact us

Yes, if the item you want is in stock, our shop team can send an email with a cart link to make payment and arrange for it to be sent directly to your required delivery address.

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