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Bank Holidays

Please be aware that due to bank holidays your order may take a little longer to reach you.

Sale Periods

Please note that during sale periods you must allow an extra couple of days for your delivery to arrive. 

Shipping Information Table for GBP

*Free worldwide delivery on orders over £75 (Please note your total order after any discounts must be £75.00 or over, to be eligible for free shipping and you will still have to pay any applicable import taxes to receive your order. The order total does not include gift cards/vouchers or embossing characters.)

UK £4.50 2-3 Working Days
UK* Next Day
Next Day Delivery to the UK - order by GMT 2.30pm Monday - Thursday (excl bank holidays). *Address exclusions apply please see Supply T&C's.
European Union £9.50 3-4 Working Days
European country
not part of the EU
£9.50 3-4 Working Days Delivered Duties
Unpaid (DDU)
United States
of America
£20 2-3 Working Days Duty Free under
$800 to the USA
Russia £20 10-14 Working Days Photographic ID
requested after order
has been despatched.

Delivered Duties
Paid (DDP).
(excluding Hong Kong)
£15 + customs and duties
at checkout
10-14 Working Days 
Hong Kong £20 4-5 Working Days Delivered Duties
Unpaid (DDU).
South Korea £20 4-5 Working Days Orders shipped to South
Korea fall under the
Free Trade Agreement
Brazil £20 5-6 Working Days Photographic ID
requested after order
has been despatched.

Delivered Duties
Unpaid (DDU).
4-5 Working Days
Delivered Duties 
Paid (DDP)
Everywhere Else £20 4-5 Working Days Delivered Duties
Unpaid (DDU)

You will receive an email confirmation once your order has been despatched to confirm that your order is on it’s way to you, included in this communication will be how you can track your parcel.


Do I need to sign for my delivery?

All deliveries require a signature. All UK customers have the option of having their parcel left in a safe place at your own risk - all you need to do is select the “leave in a safe place” option when our courier contacts you regarding the delivery of your parcel.

You may also be able to have your parcel delivered to a pick up store, again you would arrange all this directly with the courier when they contact you to advise you that your delivery is on its way. Please note that this is an additional service that the courier may offer, and this is then outside of our control.

What couriers do you use for UK and International deliveries?

For all orders in the UK or sent to a European country, we use DPD. For Russia, Royal Mail.  For China we use 4PX and for the US and the rest of the world we use DHL.

Do you offer next day delivery?

Yes, but currently only for deliveries to UK addresses (UK address exclusions apply please see t's & c's). Orders must be placed by 2.30pm (UK time) Monday - Thursday (excluding bank holidays) and 'Next Day Delivery' must be selected at checkout. 

Do you deliver to BFPO’S or PO boxes?

We do not deliver to BFPO’s or PO BOXES unless you live in an area such as the UEA where PO boxes are a standard form of delivery.

What does it mean if my parcel has been “Reconsigned to Sender”?

This means that your parcel has been sent back to us. There are many reasons a parcel might be reconsigned; this is most likely due to issues at customs or the courier being unable to deliver your parcel. If your parcel tracking information reads “Reconsigned to Sender” please contact our Customer Care team by clicking below who will be able to rearrange your delivery.

Contact Us

Can I have my trunk order delivered internationally?

We do offer delivery of trunks to the United States but delivery costs are generally higher than UK trunk deliveries. You can find out more by contacting our Customer Care team by clicking below.

Contact Us

Can I order a bag from one of your stores?

Yes. If the item you want is in stock, our store team can take the payment and arrange for it to be sent directly to your home.


Why have I only received part of my order?

If you have only received part of your order, please get in touch with our Customer Care team by clicking below.

Contact Us

I have received an incorrect item in my order, what do I do?

If you have received something you didn’t order, please get in touch with our Customer Care team by clicking below.

Contact Us

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