Understandably, many of us are using alcohol-based hand sanitiser at this time. 

Wet sanitiser can cause irreparable damage to our products, discolouring or altering the surface finish of the leather - which we obviously want to avoid! So please make sure to wait a few seconds until your hands are fully dry before touching the leather. Rest assured that once your hands are dry, there is no risk of damaging your product.

If we have learnt anything from the outbreak of Covid-19, it’s that sometimes we have to adapt a little. But fear not, this won’t prevent you from enjoying your Cambridge Satchel Co. product!

We use brilliant couriers who manage to deliver to most parts of the world. If you don’t see your home country listed on our shipping page then just drop us a line. If your order is for a special occasion then let us know, we will always do our very best to get you exactly what you want when you want it.

Delivery charges and times are right here:

At this time, The Cambridge Satchel Co. will not be trading with or selling to Russia.

Firstly, thank you for ordering from us – we really appreciate it. Our delivery times are shown above. We wrap and send your order from the workshop where it was made so our turnaround time is fast, if you have any concerns at all just email us: contactus@cambridgesatchel.com

Trunks are made to order and are listed separately.

See our useful table below for local taxes and customs information.

We aim to make purchasing as easy as possible and so we accept Paypal, all major credit cards, Apple Pay, Amazon Payments, Google Pay, Shopify Pay and we offer the option of using Klarna if you’d like to spread the cost of your purchase over a period of time.

Please see our table below to see if DDP (delivery duties paid) is available.

Absolutely. We offer a 12 month guarantee against faulty items during which time we will repair or replace free of charge if you have followed our care instructions – but even after that time we are happy to help you keep your product looking great and working perfectly so any issues, just get in touch and we will help ensure your bag is with you for many, many years. Our founder, Julie still has the same 15” dark brown satchel as her main work bag which has been in use since 2008. We take pride in the quality of our craftsmanship, our products age well but just like us they will age better with a little care and attention. If you want to give the best care possible then check out our leather care products here together with tips and tricks of the trade.

Yes, chat to us – either through email: contactus@cambridgesatchel.com, in person by phoning us or even through Live Chat. Our phone number is +44 (0)1223 833050, we are in the UK so if there’s a time difference then do allow for that. Any question, do not hesitate to call.

Email or phone us immediately! We are very fast packers and despatchers so if you have any change at all then we need to hear about it – we will always do our best to accommodate but if your order is on its way then we cannot intercept it.

Don’t worry, sometimes we need to split an order to get it to you as efficiently as possible. The remainder will be hot on the heels of the first package.

A cross between a satchel and a briefcase – a satchel with the convenience of a top handle.

Embossing is personalisation, using a heat driven press with or without a metallic foil. Embossing makes a bag even more special – see here for more details and some lovely photos.

You can find this information here.