FAQs
Understandably, many of use alcohol-based hand sanitiser.
Wet sanitiser can cause irreparable damage to our products, discolouring or altering the surface finish of the leather - which we obviously want to avoid! So please make sure to wait a few seconds until your hands are fully dry before touching the leather. Rest assured that once your hands are dry, there is no risk of damaging your product.
If we have learnt anything from the outbreak of Covid-19, it’s that sometimes we have to adapt a little. But fear not, this won’t prevent you from enjoying your Cambridge Satchel Co. product!
We aim to make purchasing as easy as possible and so we accept Paypal, all major credit cards, Apple Pay, Amazon Payments, Google Pay, Shopify Pay and we offer the option of using Klarna and Clearpay if you’d like to spread the cost of your purchase over a period of time.
Absolutely. We offer a 12 month guarantee against faulty items during which time we will repair or replace free of charge if you have followed our care instructions – but even after that time we are happy to help you keep your product looking great and working perfectly so any issues, just get in touch and we will help ensure your bag is with you for many, many years. Our founder, Julie still has the same 15” dark brown satchel as her main work bag which has been in use since 2008. We take pride in the quality of our craftsmanship, our products age well but just like us they will age better with a little care and attention. If you want to give the best care possible then check out our leather care products here together with tips and tricks of the trade.
Yes, chat to us – either through email:contactus@cambridgesatchel.com, in person by phoning us or even through Live Chat. Our phone number is +44 (0)1223 833050, we are in the UK so if there’s a time difference then do allow for that. Any question, do not hesitate to call.
Please see delivery information here
We use brilliant couriers who manage to deliver to most parts of the world. If you don’t see your home country listed on our shipping page then just drop us a line. If your order is for a special occasion then let us know, we will always do our very best to get you exactly what you want when you want it.
For more detail https://www.cambridgesatchel.com/pages/delivery
Firstly, thank you for ordering from us – we really appreciate it. Our delivery times are shown Here.
We wrap and send your order from the workshop where it was made so our turnaround time is fast, if you have any concerns at all just email us: contactus@cambridgesatchel.com
Trunks are made to order and are listed separately.
Email or phone us immediately! We are very fast packers and dispatchers so if you have any change at all then we need to hear about it – we will always do our best to accommodate but if your order is on its way then we cannot intercept it.
Don’t worry, sometimes we need to split an order to get it to you as efficiently as possible. The remainder will be hot on the heels of the first package.
A cross between a satchel and a briefcase – a satchel with the convenience of a top handle.
Embossing is personalisation, using a heat driven press with or without a metallic foil. Embossing makes a bag even more special – see here for more details and some lovely photos.
Although more and more of us are choosing to use Apple Pay and contactless payments, we are still inevitably left with loose change from time to time.
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No matter their profession or hobbies, every man needs a decent wallet for their day-to-day activities. Preferably you want that same leather wallet to last a significant amount of time, so you don't have to replace it multiple times throughout the year.
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Briefcases have evolved significantly over the years, and, with several different types now out on the market, it can be difficult to choose the right one for you.
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One of our best-sellers, our men's leather briefcases are perfect for professional men around the world. Whether you're a city worker or travelling around the country, we have a briefcase suited to you.
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Most people underestimate the importance of choosing a school bag. Considering that we use this bag most of the week, it's important we choose the right one for us that will last a long time.
Read More
When it comes to work, having the right bag can make a huge difference to your day. Not only does it need to be functional and big enough to hold all of your work essentials, but it also needs to be stylish and professional.
There aren't many things in life that are truly timeless, but at The Cambridge Satchel Co., we believe a leather bag should be one of them.
If you’re in the market for a new leather bag, you might be wondering whether a leather satchel or leather tote bag is the better choice for you.
If you’re in the market for a new leather bag, it’s likely you’re wondering which leather is best. We know there’s a range of different options out there, which is why we’ve created this in-depth article to help you to make the right decision.
You can find this information here.
Things to note:
All orders are shipped from the UK and must be returned to our UK address.
All returns should be sent back in the original packaging provided including the dust bag. We are not able to accept items that have been embossed – unless the item is faulty. You may be required to provide photographic evidence before a return will be authorised. Once your return request has been authorised, please package up the unwanted item and enclose the returns form inside the parcel. Please ensure that all shoulder straps/backpack straps are inside the bag, to avoid damage in transit.
*Please note during peak periods there maybe slight delays to returns.
Step one
Please contact our Customer Care team by emailing returns@cambridgesatchel.com to let them know you wish to return an item. Simply quote your Order Number, product and reason for returning.
Step two
You would have been issued a returns form in your parcel when it arrived, please fill in the details on the form and add the ARN number that you have been issued with. Please then enclose this inside the parcel you are returning. If your item was a gift or you have lost your returns form then please let the team know when you request a return by email, and they can send you an alternative returns form to complete.
Step three
When returning your item, we recommend that you use a signed-for postal service, as unfortunately the Cambridge Satchel Co. cannot be held responsible for any losses in transit. Please also ensure that returns documentation are marked as “Returning goods to sender as not suitable”. Please be advised that you will be responsible for the cost of the return postage and any re-delivery charges for exchanges if the item isn’t faulty.
Step four
We will be in touch to confirm that we’ve processed your refund or that your new purchase is on its way to you. Refunds will be processed within 7-10 working days via the original method of payment. We are unable to guarantee the date the refund will credit your bank account as it will depend on your bank or credit card issuer.
Cambridge Life Returns:
We are sure you will love your Cambridge Life product but if not, we are happy to accept returns, ensuring the diffuser or candle are returned in an unused condition with the cellophane still on.
Standard Returns Policy
You can refund or exchange all unused and unembossed purchases within 28 days of you receiving your parcel. We do request that you get in touch with us regarding the return of your bag within 14 days. We do not offer refunds or exchanges on products which have been embossed.
You are able to refund or exchange items within 28 days to any of our shops. The product must be unused and unembossed and you must be able to show your proof of purchase.
We understand it may not be convenient for you to return to one of our shops to return a purchase bought in-store. Therefore you can refund and exchange all unused and unembossed purchases within 28 days by contacting our customer services team at returns@cambridgesatchel.com
You can contact our returns team at returns@cambridgesatchel.com
You can bring the item into a store and we will send it to the Workshop for them to process the refund. This will mean that there will be additional time on the refund process. We can offer exchanges in store for an item of the same price or higher.
Please contact our Customer Care team by emailing returns@cambridgesatchel.com to let them know you wish to return an item. Simply quote your Order Number, product and reason for returning and they will generate the ARN number, this will be needed to return your product either in store or online.
If your bag is faulty, we are more than happy to assess this for you. We will then advise if you are eligible for an exchange or a replacement item depending on the nature of the fault, and the age of the product. Please send a photograph of the fault, as well as your order number toreturns@cambridgesatchel.comand we will get back to you as soon as possible.
If items from your order are faulty and you have supplied the information requested to support your complaint, we will then cover the cost of postage.
If you think there is a problem with your return, you can speak to a member of our returns team by contactingreturns@cambridgesatchel.com
Once we have received your return and have processed it, you will receive notification that your refund is on its way. It should then take 7–10 working days for your refund to be processed.
We are unfortunately unable to price match sale items.Previously bought items may be returned if they have been purchased within 28 days, and are in an unused and new conditionand re-purchased at the lower price. Embossed items cannot be returned.
Embossed items cannot be returned. This includes all symbols that you have personally selected and added to your order, including the free bicycle symbol.
How will my return be handled?
In order to keep our warehouse team safe, parcels will be put into quarantine for 72 hours before staff handle them. Please expect a delay in receiving your refunds or repairs.
Can I still get my bag repaired?
Our products are made to last, however if you need a repair then all you have to do is reach out to our customer services team with your repair request. There will be a delay in dealing with your repair, as all parcels that come back to the warehouse team will be put into quarantine for 72 hours in order to keep our team as safe as possible.
Can I still get in touch with your customer services team?
Yes, you can contact our friendly customer service team here.
They'd be happy to chat to you!
