FAQ

• How do I sign up for the rewards program?+

  It’s very easy to join our club.
  Simply create an account by https://www.cambridgesatchel.com/pages/rewards and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all our newest drops. If you currently have an account or email subscription with us, you’ve already been enrolled in our rewards program, so you can kick back, sign in, and start earning points!

• What are the advantages of becoming a rewards member?+

  Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases.
  
  You also earn points for following us on social media, leaving product reviews and are even gifted with bonus points just for having a birthday! In addition to earning points, members have the chance to get exclusive access to promotions, events and more.

• Where can I find all my rewards account info?+

  The rewards page is your roadmap to all your points and perks. You can access all your information by visiting our rewards page:
  https://www.cambridgesatchel.com/pages/rewards

• Will I receive points for purchases I made prior to creating my rewards account?+

  You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

• Does it cost anything to begin earning points?+

  Absolutely not! Signing up is 100% free, and it will never cost you anything to earn points. Make sure to visit the https://www.cambridgesatchel.com/pages/rewards to get started

• How do I redeem my points?+

  Exchanging your points for great rewards couldn't be easier! Simply visit the https://www.cambridgesatchel.com/pages/rewards to view all our great reward options and click the 'Redeem' button to redeem your chosen reward.

• What are the easy ways to earn points?+

  For starters, each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on Facebook. Access all the ways to earn by visiting https://www.cambridgesatchel.com/pages/rewards.

• Will I be able to use my points/rewards in store?+

  Yes, you can earn or apply rewards points towards purchases in-store.

• Is there a limit to how many points I can earn?+

  No, and that’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through occasional sales.

• Can I return my order if I redeemed rewards points for a discount?+

  Can I return my order if I redeemed rewards points for a discount?

• I've earned points/VIP tier with my last purchase, but now I want to return it. What will happen to my reward?+

  If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use £10 coupon towards a £100 purchase that you decide to return, the £90 balance will be refunded on your credit card and the £10 reward credit will be deposited back into your rewards account.

• Do points ever expire?+

  Rewards points are valid for the remainder of the calendar year in which they are earned, plus the following calendar year.
  For example: points earned anytime during the year 2020 are valid for the remainder of 2020, plus all of 2021. Points will start over at 0 on January 1, 2022.
  
  Rewards points will expire after 12 months of Rewards account inactivity. This means that if there is no change to your Rewards account balance (through either the addition or redemption of Rewards), all Rewards earned in the previous 12 months will automatically be removed from your account.

• How do I know which Rewards tier I am currently a member of?+

  When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

• Why didn’t I earn points on my purchase?+

  Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at
  https://www.cambridgesatchel.com/pages/contact-us to help apply your points to your account. You also won’t receive points if you return your purchase or if your purchase is cancelled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

• How do I redeem my rewards at checkout?+

  To redeem your points at checkout, use the slider directly above your cart total to choose the amount you would like to apply, then click the "APPLY" button.